What if I need to cancel part or all of my order?
- What forms of payment do you accept?
We gladly accept major credit cards, PayPal, and US money orders. You can pay instantly with Visa, MasterCard, American Express, Discover Card, and PayPal through our secure server.
- Do you take checks?
Sorry. We do not accept checks. However, we do accept money orders issued from U.S. banks only. Please include your order confirmation number on your money order to avoid any delays in processing your order. Your order will not be processed or shipped until the money order payment is receive and the funds verified. We do not accept money orders issued by foreign (non-U.S.) banks.
- Is your site secure?
Our payment processing is handled by secure servers using SSL encryption. We do not store or save complete credit card information on our site.
- How do I pay?
To pay you simply select the items you would like to purchase and add them to your shopping cart. When you are finished shopping, select the checkout option. If you already have an account, you should use the login feature to automatically populate your billing information. You will then be directed to choose from one of the many available payment options. If you are a new customer, you should create a new account at checkout. Creating an account allows you to track your entire purchase and shipping history online. If you elect to pay by money order, your order will not be processed or shipped until the payment is received and verified.
- Will I be charged tax?
Orders shipped to Utah are subject to a 6.8% sales tax.
- Why does my credit card statement say ZurRock LLC instead of JBeadsJewelry.com?
JBeadsJewelry.com is owned and operated by ZurRock Limited Liability Company. ZurRock LLC is a company that specializes in custom software and web development for small businesses. No matter how large or small the project, our company can offer and provide many different solutions to fit almost any budget. JBeadsJewelry.com is simply another successful idea to bring customers great quality merchandise at a very affordable price. ZurRock - Rock solid software to build rock solid businesses.
- How do you ship?
We ship via United States Postal Service insured (Insurance available for domestic orders only).
- How long will it take to process and ship my order?
All of our fashion jewelry is individually handcrafted. Our in-stock items will ship within 1 to 3 business days from the original order date. Backordered items will ship within 1 to 2 weeks from the original order date. Actual shipping time will depend on the form of payment used when placing your order and whether the item is presently in-stock at the time of the order.
- Do you ship international?
Yes. We do ship overseas to selected countries.
- What are your shipping rates?
US Delivery
° Orders are shipped via US Postal Service. There is a flat fee of $4.95 USD for the first item and an additional charge of 10 cents per each additional item.
International Delivery
° Orders are shipped via US Postal Service. There is a flat fee of $9.90 USD for the first item and an additional charge of 10 cents per each additional item.
- Do you offer express delivery?
Yes. Express delivery is available for in-stock items only. You must specify this request in your Checkout Comments, by filling out the Contact Us page, or by calling us at 801-349-2666. One of our customer representatives will contact you about your additional express shipping costs and payment.
- Do you offer jewelry repair?
Yes. We do offer jewelry repair for our jewelry. However, you must Contact Us first prior to returning items for repair. If your jewelry is covered under our 30 day warranty, the repair is free. Otherwise, we will charge you a repair fee based on the amount of materials required to repair the item. Our minimum repair fee starts at $7.00 USD. Customer is responsible for shipping cost.
- How do I determine what size to order?
For bracelets the easiest way is to take one of your existing bracelets that you already own and measure it from end to end using a ruler to determine your size. Another method is to take a piece of string and wrap it around your wrist where you intend to wear the bracelet. Tie the ends of the string together into a knot to make a complete circle. You may need someone to help you do this. After you are comfortable with the string's tension and how it feels on your wrist, cut the string (do not cut the knot) and then measure the string from end to end using a ruler to determine your size. Another method is to use a soft measuring tape (commonly used for sewing). Measure around the closed part of the hand and be sure to tighten up the measuring tape. Please allow at least one additional inch after measuring for breathing room. We recommend 4 to 6 inches for children, 7 inches for smaller petite women, 7.5 inches for average women, and 8 inches for larger-framed women. See available sizes below.
- Help! I ordered the wrong size bracelet. What should I do?
We will be happy to resize your bracelet for you. There is a minimum $7.00 USD resizing charge. Simply contact us via our Contact Us page and we will arrange to have the item returned for resizing. Customer is responsible for shipping costs and any additional material cost.
- What sizes are available?
Bracelets are available in sizes ranging from 4" to 12.5" in 1/2" increments. All sizes are approximate. Necklaces are available in sizes 14" to 30 ". For custom sizes not listed please contact us via our Contact Us page and we will be happy to try to accommodate your request.
- Do you custom build jewelry? I need a bracelet that will match my watch.
We try our best to accommodate our customers requests. However, because beaded materials are unique, we cannot guarantee an exact match to your custom jewelry item. If you have an idea for a piece of jewelry that you would like us to create for you, please contact us via our Contact Us page and a customer service representative will contact you about the details.
- How do I use a coupon?
When you go through our shopping cart process, you will find a coupon field that allows you to enter a coupon code. Once you have entered the coupon code, click on the "Apply Coupon" button to apply the discount. You must do this before selecting the "Checkout" button.
- How do I care for my jewelry?
If proper care is taken of your JBeadsJewelry, it will last for generations. We recommend that when not wearing your designer jewelry, you store it in its original packing, box, or place your handmade jewelry in a separate compartment of your jewelry box. For cleaning your beaded jewelry, a soft cloth is safest with simple soap and water. However, plated beads should not get wet. Do not apply polish to other components of your fashion jewelry for some gemstone jewelry and pearl jewelry do not respond well to solvents. All jewelry is made with quality materials and can handle a good amount of wear and tear. However, care should be taken when doing anything that could break or scratch the beads. Most materials are water resistant, but it is not recommended that the jewelry be worn while bathing, showering, swimming, or cleaning. Over a period of time exposure to air and skin chemistry can sometimes cause deposits and even oxidation (darkening). It is suggested that the jewelry be wiped off as much as possible after each time it is worn.
- How is your jewelry created?
Most of the jewelry offered by JBeadsJewelry.com is custom designed and handcrafted in the USA. It is made of the best quality materials at a great affordable price. Stretch bracelets are strung on material designed for durability and to not stretch out over time. All toggle bracelets are strung on jewelry wire and the earrings are crafted using all quality components. Colors of beads may vary slightly from photos shown.
- Can you gift wrap my order and/or enclose a gift card?
Yes. You can purchase gift accessories and gift cards with your order. We will package the items in the gift accessory of your choice and enclose your gift card. Please specify your gift card information in your Checkout Comments area.
- Do you offer a guarantee on your products?
Yes. We offer a 30 day satisfaction guarantee on all our products. Please contact us via our Contact Us page to receive a Return Merchandise Authorization number prior to returning your item. JBeadsJewelry.com will not accept any returns that do not have a RMA number. (See our return and warranty policy)
- What is your privacy policy?
At JBeadsJewelry.com we value your privacy! Any information you share with us is never shared with others. Name, address and other contact information is used solely in conjunction with fulfilling your orders or providing you with JBeadsJewelry.com product information. From time to time, we may contact you via email or US Postal mail to inform you of new products, specials, and promotions. If you prefer to not receive this information from us, please contact us via our
Contact Us page or by logging into your "My Account" and deselecting this option . If you ever send us comments about any of our products or services, your comments may be posted on our "Customer Testimonials" page (unless you specifically ask us not to post them), but your full name will not be used in order to protect your privacy. All payment processing is handled and processed on a secure server. See our "
Privacy & Legal Notices" for more information.
- Why isn't my browser working with your site?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 6.0 or later or Microsoft Internet Explorer 6.0 or later. If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Your browser preferences must also be set to accept cookies and java.
- Why do my photos look blurry on AOL's Browser?
America Online utilizes graphics compression software that speeds up the delivery of web pages to its members by compressing images and various multimedia applications. All AOL members have the option of deselecting "Used Compressed Graphics" in their Web Preferences. Go to "Preferences" or "My AOL/Preferences" and click on the Web Graphics tab. Uncheck "Use Compressed Graphics." Another problem with the AOL browser is that it will not reload the graphics once you have visited them with compressed mode on. Once you have viewed an image in compressed mode, it stays on your disk until it ages out of the disk cache (replaced by newer content) or until you clear the cache. To clear the cache, under "Preferences" or My AOL/Preferences, choose Purge Cache or Delete Files under the General or Advanced Tab (depending on the AOL version you are using). Holding down the "Control" key on your keyboard and simultaneously mouse-clicking on the Browser Reload icon while the browser window is active will also clear your proxy cache and display the latest data from the web site. A better solution is to use another browser such as Microsoft's Internet Explorer or Netscape. You can use it as is as long as you are logged into AOL. Just minimize the AOL window and then launch either Microsoft's Internet Explorer or Netscape separately.
- What is your return and warranty policy?
We want you to be happy with your JBeadsJewelry purchases! We offer a 30-day money back guarantee if you are not completely satisfied with your purchase. JBeadsJewelry.com will also repair or replace any merchandise found to be defective (see Detailed Information Regarding Returns and Warranties below).
"What do I need to do?"
Simply request a Return Merchandise Authorization number (RMA) by using our Contact Us page prior to returning any merchandise. We will not accept any returns without the RMA number included with your return. Give us the reason for the return and specify whether you want a repair, replacement or a refund. Include a copy of your RMA email with your RMA number and any original packaging (if applicable). If damage occurred during initial shipping, immediately take your package to your local post office and they will assist you in processing your claim.
Detailed Information Regarding Returns and Warranties
On warranty refunds, you will receive a complete credit after the items are returned and inspected.
° Repairs and replacements will only be offered within 30 days of shipment on merchandise that is defective due to craftsmanship. JBeadsJewelry.com cannot be held responsible for neglect or abuse of the merchandise.
° Customer is responsible for all shipping and insurance costs when returning merchandise.
° We will only accept items for a return if they are returned in re-sellable condition, show no signs of wear, and have not been altered in any way. Acceptance of the return is contingent on item's returned condition. JBeadsJewelry.com reserves the right to deny issuing a credit if the items have been returned in unsatisfactory condition.
° Once JBeadsJewelry.com customer service has received confirmation that the item has been received the customer will be notified as to the status of the return via email. Refunds usually take 2-3 business days for the credit card company to process but sometimes the customer's bank holds the funds for as much as 10 days. Please note that the 2-3 day processing time starts after the returned items have been received and the email notification has been sent. The refund will be issued to the customer via the same payment method used for the original purchase, credit card, or PayPal®.
° Your return must be postmarked within 30 days (no exceptions) from the date it was shipped to you.
° When shipping returns, please place merchandise in protective and secure packing materials such as bubble wrap. Place merchandise in a protective mailing box or envelope. Shipper is responsible for damage to merchandise during shipment.
° We suggest that you ship using some form of postage where you are able to track the shipment. Include postal insurance as we cannot be responsible for packages lost during shipment.
Please send all returns to:
JBeadsJewelry.com
Returns Dept.
P.O. Box 902517
Sandy, UT 84090
If you have any questions regarding our return policy, you can contact us via our Contact Us page or by phone at 801-349-2666.
- What happens when an item becomes unavailable or out of stock?
Most of our custom fashion jewelry is individually handcrafted. For beaded jewelry items not currently in stock, we will ship most orders to you within 1 to 2 weeks from your original order date. We make every effort to get your order to you as soon as possible. However, if your order includes one or more beaded jewelry items for which we do not currently have sufficient quantity on hand in our inventory to immediately fulfill your order, your purchases will be placed on "BACKORDER" status.
- What happens when an item is placed on "BACKORDER" status?
If an item is not currently in stock in sufficient quantities to fulfill your order, your item will be placed on backorder. You will be notified via email if any portion of your order is placed on backorder status. Because of high demand, occasionally we may not have availability in our supply inventory
of some components needed to create your custom jewelry item(s). Expect your backordered item(s) to ship within 1 to 2 weeks from your original order date. If we know there will be a longer delay in completing your order, we will contact you again via email. We will wait until your order is complete before sending all your jewelry item(s) in one shipment.
If this presents a problem for you, please contact us via our Contact Us page or by phone at 801-349-2666. Be sure to give us your order number and full name when you contact us. Note that the customer will be responsible for any additional shipping and handling costs for requested separate multiple shipments.
- What if I need to cancel part or all of my order?
Please contact us via our Contact Us page or by phone at 801-349-2666 if you need to cancel any or all of your order. Please have your order number handy when calling. Every effort will be made to accommodate the cancellation of your order providing your order has not already been shipped out. We will gladly refund the complete balance including shipping in this case. However, in the event that a cancellation is requested after the order was shipped, we will refund your order after the merchandise is returned to us in saleable condition. Please refer to the Detailed Information Regarding Returns and Warranties section above for instructions on returning merchandise under our Return Policy.
PRIVACY POLICY AND LEGAL NOTICES
Because JBeadsJewelry.com values your patronage and respects your privacy rights, we are voluntarily providing you with this statement of our Privacy Policy. The following discloses our information gathering and dissemination practices for any website operated by ZurRock LLC, including any site from which you access this Privacy Policy (collectively, the “Website”).
Personal Information We Collect About You
"Personal Information" is information through which you can be identified. JBeadsJewelry.com only collects Personal Information that you voluntarily provide to us. The Personal Information that JBeadsJewelry.com collects through our Website depends on the nature of your activities, including, but not limited to, whether you complete a survey, contact us for information, register for a promotion, join a forum, download software, create an account on JBeadsJewelry.com and proceed through the JBeadsJewelry.com checkout process. Personal Information that JBeadsJewelry.com may collect from you when you participate in these activities may include your name, address, email address, phone number, your login and password, order information, and comments that may identify you, and other information that you voluntarily provide.
How We Use The Personal Information We Collect
JBeadsJewelry.com uses Your Personal Information to identify you to respond to your online email requests when you visit JBeadsJewelry.com and choose the “Contact Us” option, to register you for certain activities/access on the Website at your request and to confirm that registration, to help identify you in the event you lose your password, and to otherwise maximize your access to our online services and products, and order processing/fulfillment. If you choose not to give us your Personal Information, you can still use most of our Website, however, you will not be able to send us email inquiries, access certain features/sections, complete a survey, register online for giveaways, or make an online purchase.
JBeadsJewelry.com may also disclose Personal Information: (1) to comply with a court order, subpoena, search warrant or other legal process; (2) to comply with legal, regulatory or administrative requirements of any governmental authorities; (3) to protect and defend JBeadsJewelry.com, its subsidiaries and affiliates, and all of their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute; (4) to enforce the Terms of Use of our Website; and (5) to prevent imminent physical harm.
Except as provided in this Privacy Policy, JBeadsJewelry.com will not sell, trade, or disclose to third parties any Personal Information obtained through JBeadsJewelry.com or from third parties without your consent.
Please be aware that this Privacy Policy and any choices you make on the Website will not necessarily apply to Personal Information you may have provided to us or any third parties in the context of other, separately operated, operations or in connection with unrelated products or services.
General Information we collect and use
“General Information” is information we collect through your connection and interaction with our Website. General Information does not identify you, personally - for instance, we can't identify your name or address from your Internet browser address, but we can use General Information to compile statistics about visitors to our Website and preferences of our visitors. General Information we collect when you visit our Website includes the domain and host from which you access the Internet (ex: aol.com), the Internet protocol address (“IP Address”) of the computer you are using (this is the number used by computers on a network to identify them to other computers), the browser software you are using, the operating system you are using, the date and time that you access our Website, the specific pages you visit at our Website, the number of visits you make to our Website, the number of visits to specific pages you make at our Website, and products or services viewed at our Website.
We use the General Information we collect to perfect and administer our Website, analyze trends, and generate aggregate statistics about visitors to our Website. In situations where it is possible to do so, General Information may be linked to Personal Information.
Cookies and Web Beacons
A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Our Website uses cookies to keep track of your shopping cart and to honor your preferences, such as not using frames.
Web beacons are clear image files that may be placed on a website to monitor the behavior of visiting users of the website. Web beacons are used in conjunction with cookies and assist in passing along the same type of General Information, such as the IP address, time, and duration that a web page was viewed, the type of browser that retrieved the image, and previously set cookie values.
You can set your browser to notify you when you receive a cookie, giving you the option to accept or reject it. You may not be able to conduct some transactions or use some services on our Website if you disable your browser from accepting cookies.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT (“COPPA”)
We do not knowingly collect, maintain, or use personal information from our Website about children under the age of 13. We request that persons under the age of 13 not use our Website without supervision from a responsible adult. If a child whom we know to be under the age of 13 sends Personal Information to us, we will only use that information to respond directly to that child, notify parents, or seek parental consent.
Security
JBeadsJewelry.com has implemented a variety of security measures to prevent the unauthorized release of, access to, or use of Personal Information collected through our Website. For example, we only store your basic Personal Information on computer servers that are located in controlled facilities and that have limited access. We have set up technical security measures such as browser encryption, routers and firewalls to safeguard Personal Information against unauthorized access. Our site uses SSL encryption to secure all sensitive information sent and received from our site for your security. Our services are located in the United States. Please be advised, however, that no security system is impenetrable/fail-proof. The secure servers are not generally accessible by unauthorized third parties, but could become accessible in the event of a security breach. JBeadsJewelry.com has no control over the security of computers or other electronic devices of others or over means you use to send emails and submit information to JBeadsJewelry.com over the Internet. Therefore, JBeadsJewelry.com cannot ensure safety regarding the disclosure or interception of your information before it is received by JBeadsJewelry.com.
Links to Other Materials
If any link is offered connecting to a third-party website, it is for the convenience of our Website visitors and as an accommodation to the respective third-party site owner and without charge. JBeadsJewelry.com reserves the right to reject any request for a link to a third-party website and to remove any link for any reason. Sites linked to and from this Website are not necessarily under the control of JBeadsJewelry.com and JBeadsJewelry.com shall have no responsibility or liability whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time.
Opt Out Procedures
Information regarding opt-out procedures is provided in every promotional email we send to you.
Access To Your Personal Information
To review or change any of your Personal Information, please log into your JBeadsJewelry.com "My Account" and update your account information. If you still have any questions pertaining to your account, please contact us via our Contact Us page and one of our Customer Care agents will contact you as soon as your request is reviewed.
Legal Notices
All material on the Website, including, without limitation, all informational text, design of and "look and feel," layout, photographs, graphics, audio, video, messages, interactive messaging design and functions, files, documents, images or other materials on our Website (collectively, the "materials"), whether publicly posted or privately transmitted, as well as all derivative works, are owned by ZurRock LLC and/or its affiliates and subsidiaries (collectively, “JBeadsJewelry.com”) or other parties that have licensed to or otherwise permitted their material to be used by JBeadsJewelry.com, and are protected by copyright, trademark and other intellectual property laws. JBeadsJewelry.com disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own. Trademarks, logos, images and service marks displayed on the Website are the property of either JBeadsJewelry.com or other third parties. You agree not to display or use such marks without JBeadsJewelry.com's prior written permission.
The materials on the Website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means without prior written consent. Any modification of the materials, use of the materials on any website or networked computer environment, or use of the materials without prior written consent for any purpose other than personal, non-commercial use is a violation of the copyright, trademark, and other proprietary rights in the materials and is expressly prohibited.
All rights not expressly granted herein by JBeadsJewelry.com to you are reserved by JBeadsJewelry.com and/or its licensors.
JBeadsJewelry.com provides a variety of information on its Website, such as information on distributors, email offers, products, shipping, and the like. JBeadsJewelry.com will use commercially reasonable efforts to provide accurate and updated information. However, JBeadsJewelry.com cannot and does not guarantee the accuracy of such information. Finally, through its web sites, JBeadsJewelry.com provides the capability for you to upload and download files from/to your computer. Although JBeadsJewelry.com takes the security precautions outlined above, there can be no guarantee that files you download from the Website will be corruption free, will not be intercepted by pirates, or will meet your needs and expectations.
THIS POLICY IS INTENDED TO COMPLY FULLY WITH THE REQUIREMENTS OF THE ONLINE COPYRIGHT INFRINGEMENT LIABILITY LIMITATION ACT AND THE DIGITAL MILLENNIUM COPYRIGHT ACT.
Notifications of any claim of copyright infringement should be sent to JBeadsJewelry.com's Designated Agent at:
JBeadsJewelry.com
Attn: ZurRock LLC
P.O Box 902517
Sandy, UT 84090
Changes to this Privacy Policy
This Privacy Policy was posted on July 29, 2006. JBeadsJewelry.com reserves the right to change, modify or amend this Privacy Policy at any time without notice. When the Privacy Policy is changed, modified and/or amended, the revised Privacy Policy will be posted on the Website. Any revised Privacy Policy will only apply prospectively to Personal Information collected or modified after the effective date of the revised policy. Customers are responsible for periodically checking the Privacy Policy available on the Website for changes, and are encouraged to bookmark the Website to check for updates and take or print out copies of the Privacy Policy for their records. Continued use of the Website following any changes or modifications shall be deemed as your acceptance of any changes in the terms and conditions of the Privacy Policy.
If you have any questions regarding this Privacy Policy, please contact us via our Contact Us page or at:
JBeadsJewelry.com
P.O Box 902517
Sandy, UT 84090
LEGAL MESSAGE
ZurRock LLC. ("JBeadsJewelry.com") maintains this web site for the internet browser to use for: personal use, entertainment, gathering information, education and communication with the company. Material on JBeadsJewelry.com's web site may only be downloaded for personal, noncommercial, use provided you retain all copyright and other proprietary notices contained on the materials. Distribution, modification, transmission, reuse, re-post or use the content, including, but not limited to, the text, images, audio and video, of this web site for public or commercial purposes is prohibited without the express written consent of JBeadsJewelry.com. Access to and use of this web site is subject to the following terms and conditions and all applicable laws. By accessing and browsing the web site, you accept, without limitation or qualification, the terms and conditions and acknowledge that any other agreements between you and JBeadsJewelry.com are superceded. The trademarks, logos and service marks displayed on the web site are registered and unregistered trademarks of JBeadsJewelry.com and others. Nothing contained herein should be construed as granting any license or right to use any trademark displayed on this Web Site without the express written consent of JBeadsJewelry.com or the third party that may own the particular trademark displayed on this Web Site. Any communication or material you transmit to this Web Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of JBeadsJewelry.com and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. JBeadsJewelry.com also asserts the right to use any ideas, concepts, know-how or techniques contained in any communication you send to the web site for any purpose including, but not limited to, developing, manufacturing and marketing products using aforesaid information.
JBeadsJewelry.com will use reasonable efforts to include accurate and up to date information on this web site, but JBeadsJewelry.com makes no representations or warranties as to its accuracy. Neither JBeadsJewelry.com nor any other party involved in creating, producing or delivering the web site shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of the web site. Without limiting the foregoing, everything on this web site is provided to you "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions may not allow the exclusion of implied warranties, in which case some exclusions may not apply. JBeadsJewelry.com assumes no responsibility, and shall not be liable for, any damages to, or viruses that may affect, your computer equipment or other property resulting from your access to, use of, or browsing in the web site or your downloading of any materials, data, text, images, audio or video from the web site. JBeadsJewelry.com has not reviewed any or all of the sites linked to this web site and is not responsible for the content of any off-site pages or any other sites linked to JBeadsJewelry.com's web site. The linked sites are provided for convenience only and do not imply endorsement or control by JBeadsJewelry.com. Your linking to this web site, off-site pages or other sites is at your own risk and without the consent of JBeadsJewelry.com. JBeadsJewelry.com actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
